Политика возврата средств

Return & Refund Policy – Singapore / Malaysia

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns

• You may return most items within 30 days of receipt for a refund or exchange.
• To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it
  • In its original packaging
• Certain items are non-returnable, including:
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable goods (if applicable)

2. How to Initiate a Return

• Contact us at jiuyannue181@gmail.com or +6014-3996935 within 14 days of receiving your order.
• Please include your order number and reason for the return.
• We will provide instructions on how to return your item.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Please note that shipping costs are non-refundable, and you may be responsible for return shipping fees unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged.
• To exchange an item, please follow the return process and indicate the item you would like as a replacement.

5. Late or Missing Refunds

• If you haven’t received a refund within the specified period, please check your bank account or payment provider first.
• Then contact us at jiuyannue181@gmail.com – we will assist in resolving the issue.

6. Contact Us

• Email: jiuyannue181@gmail.com
• Phone: +6014-3996935
• Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia