Warranty Policy

Effective Date: March 7, 2024

At Toolsnm, we are committed to providing high-quality products. Please read our warranty policy carefully.

1. Warranty Coverage

• All products purchased from Toolsnm are covered by a 24-month (2-year) limited warranty from the date of delivery.
• This warranty covers manufacturing defects in materials and workmanship.
• The warranty does not cover:
  • Damage caused by misuse, abuse, or accidents
  • Normal wear and tear
  • Unauthorized repairs or modifications

2. How to Make a Warranty Claim

• If you believe your product is defective under warranty, please contact us immediately:
  • Email: jiuyannue181@gmail.com
  • Phone: +6014-3996935
• Provide your order number, product details, and a description of the defect.
• You may be asked to provide photos or videos showing the issue.

3. Warranty Remedies

• If your claim is approved, we will at our discretion:
  • Repair the product
  • Replace the product with the same or equivalent item
  • Refund the purchase price if repair or replacement is not possible

4. Limitations & Exclusions

• This warranty is only valid for products purchased from Toolsnm.
• The warranty does not cover damage resulting from shipping, natural disasters, or unauthorized modifications.
• To the maximum extent permitted by law, Toolsnm is not liable for any indirect or consequential damages.

5. Contact Us

For warranty claims or questions, please contact:

• Email: jiuyannue181@gmail.com
• Phone: +6014-3996935
• Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia