Shipping Policy
Effective Date: March 7, 2024
At Toolsnm, we aim to provide fast and reliable shipping for all our customers. Please read our shipping policy carefully.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Estimated Delivery
Singapore:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Malaysia:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- We may offer free shipping promotions from time to time; please check our website for details.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment on the courier’s website for real-time updates.
5. International Shipping
- Currently, we only ship within Singapore and Malaysia.
- Customers are responsible for any customs duties or taxes for international orders if shipping becomes available.
6. Lost or Damaged Packages
- If your order is lost or damaged during shipping, contact us immediately:
- Email: jiuyannue181@gmail.com
- Phone: +6014-3996935
- We will work with the courier to resolve the issue promptly.
7. Contact Us
For any questions about shipping, please contact:
- Email: jiuyannue181@gmail.com
- Phone: +6014-3996935
- Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia