Return & Refund Policy
Effective Date: March 7, 2024
At Toolsnm, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.
1. Return Window
- You may return most items within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- Personalized, final sale, or clearance items are not eligible for returns.
2. How to Request a Return
- Contact us as soon as possible to request a return:
- Email: jiuyannue181@gmail.com
- Phone: +6014-3996935
- Provide your order number, product details, and reason for return.
- We will provide instructions on how and where to send your returned item.
3. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product.
- We recommend using a trackable shipping method to ensure the item reaches us safely.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method.
- Refunds typically take 7–10 business days to appear, depending on your payment provider.
5. Exchanges
- If you would like to exchange an item, please follow the return process and place a new order for the replacement item.
6. Defective or Wrong Items
- If you receive a defective, damaged, or incorrect item, contact us immediately.
- We will arrange a replacement or full refund and cover return shipping costs.
7. Contact Us
For any questions about returns or refunds, please contact:
- Email: jiuyannue181@gmail.com
- Phone: +6014-3996935
- Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia