FAQ

Frequently Asked Questions (FAQ) – Toolsnm

1. What payment methods do you accept?
We accept Credit Cards, Debit Cards, and PayPal. All payments are processed securely through our payment gateway.

2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your shipment on the courier’s website for real-time updates.

3. How long does delivery take?

Singapore: Standard 3–7 business days, Express 1–3 business days
Malaysia: Standard 5–10 business days, Express 2–5 business days
Delivery times are estimates and may vary due to circumstances beyond our control.

4. Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your shipping address. We will try to accommodate your request before the order is shipped, but we cannot guarantee changes after dispatch.

5. What is your return and refund policy?
You can return most items within 14 days of receipt. Items must be unused, in original packaging, and not in the non-returnable category (e.g., personalized products, final sale items). Please see our Return & Refund Policy for full details.

6. What should I do if my order is lost or damaged?
Contact us immediately:

Email: jiuyannue181@gmail.com
Phone: +6014-3996935
We will assist in resolving the issue with the courier.

7. Do you ship internationally?
Currently, we only ship within Singapore and Malaysia. International shipping may be available in the future. Customers are responsible for any customs duties or taxes.

8. How do I contact customer support?
You can reach us at:

Email: jiuyannue181@gmail.com
Phone: +6014-3996935
Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia

9. Are my personal and payment details safe?
Yes, all transactions are securely processed, and we do not share your personal information with third parties.

10. Can I cancel my order?
Orders can only be canceled before they are shipped. Please contact us immediately if you wish to cancel your order.