Cancelation Policy

Effective Date: March 7, 2024

At Toolsnm, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully.

1. Order Cancellation Window

• Orders can only be canceled before they are shipped.
• Once an order has been processed and shipped, it cannot be canceled.

2. How to Cancel an Order

• To cancel your order, please contact us immediately:
  • Email: jiuyannue181@gmail.com
  • Phone: +6014-3996935
• Provide your order number and reason for cancellation.
• We will confirm whether your cancellation request can be processed.

3. Refunds for Canceled Orders

• If your order is successfully canceled before shipping, any payment you have made will be refunded to your original payment method.
• Refunds typically take 7–10 business days to appear, depending on your payment provider.

4. Orders Already Shipped

• Once your order has been shipped, it cannot be canceled.
• You may return the item following our Return & Refund Policy if you no longer want it.

5. Contact Us

For any questions or assistance regarding order cancellations, please contact:

• Email: jiuyannue181@gmail.com
• Phone: +6014-3996935
• Address: Lot 12-01, Mid Valley Shopping Mall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia